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Privacy policy

At The Exclusive Line, we are committed to protecting your privacy and ensuring your personal data is handled in a safe and responsible manner. This Privacy Statement outlines how we collect, use, and protect your information in accordance with the Singapore Personal Data Protection Act (PDPA).

1. Information We Collect

To provide you with our luxury products and services, we may collect the following personal data:

  • Identity Data: Name, date of birth, and gender.
  • Contact Data: Delivery address, email address, and phone number.
  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
  • Technical Data: IP address, browser type, and cookies used when you visit our website.

2. How We Use Your Data

We use your information for the following purposes:

  • Order Fulfillment: To process your orders, manage payments, and deliver luxury items to your doorstep.
  • Customer Support: To respond to your enquiries and provide post-purchase assistance.
  • Marketing: With your explicit consent, to send you updates on new arrivals and exclusive promotions.
  • Legal Compliance: To comply with applicable laws and regulations in Singapore.

3. Disclosure to Third Parties

We do not sell your personal data. However, to operate as a direct from europe online sourcing business, we may share your data with:

  • Logistics Partners: To deliver your purchases.
  • International Partners: Data may be shared with our business operations based in Europe solely for the purpose of order processing and supplier coordination.
  • Payment Processors: To securely process your transactions.

4. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees and partners who have a business "need to know."

5. Your Rights

Under the PDPA, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete data.
  • Withdrawal of Consent: Withdraw your consent for us to use your data for marketing at any time.

6. Contact Our Data Protection Officer (DPO)

If you have any questions about this Privacy Statement or how we handle your data, please contact us at:

Email: info@theexclusiveline.com
Subject: Attention: Data Protection Officer